• Refund Policy – Smart Care Web

    Smart Care Web is committed to delivering high-quality digital marketing and web development services. This Refund Policy explains the conditions under which refunds may be issued.

    By purchasing our services, you agree to this Refund Policy.

    1. General Refund Policy

    Due to the nature of digital services, refunds are only provided under specific circumstances. Once a project has started or work has been delivered, refunds may not be available.

    Refund eligibility depends on the project stage and service type.

    2. Website Development Services

    Eligible for Partial Refund

    Refund requests may be considered if:

    • Project has not been started
    • Payment was made by mistake
    • Client cancels within 48 hours of payment
    • Work has not yet been initiated

    Non-Refundable Situations

    Refunds will not be provided if:

    • Project work has started
    • Initial design concepts have been delivered
    • Development phase has begun
    • Client delays project for more than 30 days
    • Client changes requirements after work starts
    • Project is completed or near completion

    3. Digital Marketing Services

    Digital marketing services (SEO, Ads, Social Media Marketing) are non-refundable once work has started because resources, tools, and time are immediately allocated.

    No refunds will be provided for:

    • SEO services after strategy delivery
    • Paid advertising setup
    • Campaign management
    • Social media management
    • Content creation services

    4. Monthly Service Packages

    For monthly services:

    • You may cancel future services with 7 days written notice
    • No refunds for the current billing cycle
    • Services remain active until the billing period ends

    5. Client Responsibilities

    Refunds will not be issued if delays occur due to:

    • Lack of client communication
    • Missing content or approvals
    • Delayed feedback
    • Failure to provide required materials

    6. Payment Disputes

    Before initiating a chargeback or dispute, we request clients to contact our support team so we can resolve the issue professionally.

    Unnecessary chargebacks may result in:

    • Immediate service termination
    • Permanent service restriction
    • Legal recovery actions if required

    7. Exceptional Refund Cases

    Refunds may be considered in rare cases such as:

    • Duplicate payments
    • Technical billing errors
    • Service not delivered as agreed (case review required)

    Refund approval is solely at the discretion of Smart Care Web management.

    8. Refund Processing Time

    If approved, refunds are processed within:

    5–10 business days

    Processing time may vary depending on the payment provider or bank.

    9. Contact for Refund Requests

    To request a refund, contact:

    Smart Care Web
    Email: support@smartcareweb.com
    Website: www.smartcareweb.com
    Location: Canada

    Please include:

    • Your full name
    • Service purchased
    • Payment date
    • Reason for refund request

    10. Policy Updates

    Smart Care Web reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

    11. Agreement

    By purchasing our services, you confirm that you have read and agreed to this Refund Policy.